This Refund & Cancellation Policy explains how refunds work for paid plans on ceyonai (“ceyonai”, “we”, “us”), available at ceyonai.com (the “Service”). By purchasing a paid plan you agree to this policy. It should be read together with our Terms of Service and Privacy Policy.
In short: ceyonai is a digital service that is delivered instantly. The moment a paid plan is activated, your account is upgraded and your processing allowance and premium features become available for immediate use. Because the service and its allowance are consumable and delivered at once, paid plans are non-refundable once activated, except in the limited cases described below.
Every paid plan (Day Pass, Monthly, 3-Month, 6-Month and 1-Year) unlocks full access and a processing allowance (measured in minutes of video) as soon as payment succeeds. These minutes are consumed as you transcribe, caption, translate, enhance and export your videos, and the underlying AI processing costs are incurred by us at the moment you use them. Once a plan is activated, that value has been delivered to you and cannot be returned.
Because access and the processing allowance are granted immediately, all fees are non-refundable once the plan is active, whether or not you use the full allowance, and regardless of the plan length purchased. This includes:
We will review and, where appropriate, refund in these limited situations:
Approved refunds are made to the original payment method through our payment processor, Razorpay, and typically take 5–10 business days to appear, depending on your bank or card issuer. Any applicable taxes (such as GST) are refunded in line with the refunded amount.
The Free plan costs nothing, so no refunds apply. If the Free plan does not meet your needs, we recommend trying it fully before purchasing a paid plan.
Paid plans are one-time purchases for a fixed period; they are not auto-recurring subscriptions unless clearly stated at checkout. You may stop using the Service at any time. If a plan does auto-renew, you can turn off renewal from your account before the next billing date to avoid the next charge — cancelling stops future charges but does not refund the current period, and your access continues until the end of the period you already paid for.
If you believe your situation falls under Section 3, contact us within 7 days of the charge with your registered email, the plan purchased, the date, and the Razorpay payment ID (from your payment confirmation). Email support@ceyonai.com with the subject line “Refund request”. We aim to respond within 3–5 business days.
We may update this policy as the Service evolves. The “Last updated” date above shows the current version, and continued use of the Service after a change means you accept the updated policy.